USCIS tried to mail you something but it came back undeliverable. They don't have your correct address.
What comes next
Update your address with USCIS immediately using Form AR-11 or your USCIS online account. This is time-sensitive — you may be missing important notices.
Typical timeline
After updating your address and requesting re-mailing, USCIS typically re-sends returned notices within 2-4 weeks.
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If you're stuck on this status
If your address is now updated but you're still not receiving mail, call USCIS at 1-800-375-5283. Have them verify the address on file and request re-mailing of any returned notices. If you've missed any deadlines due to the returned mail, consult an attorney about a Motion to Reopen.
What to do now
1Update your address immediately at uscis.gov/ar-11
2Also update your address in your USCIS online account
3Call USCIS to request re-delivery of the returned mail
4Check if you missed any deadlines while mail was undeliverable
When to contact an attorney
Consider contacting an immigration attorney if the notice asks for evidence, includes a deadline, mentions denial, or you are unsure how to respond. Missing a USCIS deadline can seriously affect your case.
Frequently asked questions
What happens when USCIS can't deliver mail to my address?+
USCIS attempts to mail your notice, it's returned by USPS as undeliverable, and USCIS updates your case status to show the returned mail. The notice itself is held — you must update your address and contact USCIS to get it re-sent.
What if I missed a deadline because of returned mail?+
If you missed an RFE deadline or other critical deadline because USCIS couldn't reach you, consult an immigration attorney immediately. You may be able to file a Motion to Reopen arguing that you had no notice of the deadline due to the mail delivery failure.
How do I update my address with USCIS?+
File Form AR-11 (Change of Address) online at uscis.gov/ar-11 — it's free and immediate. Also update your address in your USCIS online account at my.uscis.gov. For pending cases, you can also call USCIS at 1-800-375-5283 to update verbally.
How quickly do I need to update my address?+
Immediately. All non-citizens with pending cases are legally required to notify USCIS of an address change within 10 days of moving. Failing to do so can result in missed deadlines and potential immigration consequences.
Will USCIS automatically re-send my returned notice after I update my address?+
No — you must request re-mailing by calling USCIS at 1-800-375-5283 or by submitting a service request through my.uscis.gov. Simply updating your address won't automatically trigger re-sending of previously returned mail.
GreenLight is an independent tool and is NOT affiliated with USCIS, DHS, or any U.S. government agency. Nothing on this page constitutes legal advice. Always verify at my.uscis.gov.