What does “Card Was Returned” mean?

Action required
Direct answer

Your physical card was mailed but came back to USCIS as undeliverable. Your card is waiting at USCIS.

What comes next

Update your address with USCIS immediately using your online account or Form AR-11. Then contact USCIS to have the card re-mailed to your correct address.

Typical timeline

After updating your address and contacting USCIS for re-mailing, expect the card to arrive within 2-4 weeks.

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If you're stuck on this status

If you've updated your address but USCIS hasn't re-mailed your card after 4 weeks, call the USCIS Contact Center at 1-800-375-5283. If the card was destroyed, you'll need to file Form I-90 for a replacement.

What to do now
  • 1Update your address immediately at uscis.gov/ar-11
  • 2Call USCIS to request your card be re-mailed
  • 3Do not delay — unclaimed cards may be destroyed after a period
When to contact an attorney

Consider contacting an immigration attorney if the notice asks for evidence, includes a deadline, mentions denial, or you are unsure how to respond. Missing a USCIS deadline can seriously affect your case.

Frequently asked questions

Why was my card returned as undeliverable?+
Your card was returned because: (1) the address on file with USCIS was incorrect or outdated, (2) USPS couldn't deliver to your mailbox (full, no access, wrong unit), or (3) you moved without updating your USCIS address. Whichever the cause, updating your address is the immediate priority.
What should I do to get my card re-mailed?+
Step 1: Update your address at uscis.gov/ar-11. Step 2: Call USCIS at 1-800-375-5283 and specifically request your card be re-mailed to your new address. Just updating the address online doesn't automatically trigger re-mailing — you must request it.
How long does USCIS keep a returned card before destroying it?+
USCIS does not publish a specific destruction timeline, but you should act within days — not weeks. Green cards and EADs that remain unclaimed are eventually destroyed. There is no official grace period, so treat this as urgent.
What if my card was already destroyed?+
For a destroyed green card, file Form I-90 (Application to Replace Permanent Resident Card). There is a filing fee, and processing takes several months. For a destroyed EAD, contact USCIS to request reissuance. In the meantime, your approval notice and any extension notices serve as temporary evidence of status.
How can I prevent my card from being returned again?+
Ensure your USCIS account address matches your physical mailing address, not just your residential address. Consider signing up for USPS Informed Delivery so you know when to expect mail. If you're moving, file Form AR-11 before you leave your old address.

Related status messages

Card Was Mailed →Notice Was Returned →Case Was Approved →
Official and related resources
Check your official USCIS case status →Check USCIS processing times →Compare timelines by USCIS form →Browse the USCIS status glossary →

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GreenLight is an independent tool and is NOT affiliated with USCIS, DHS, or any U.S. government agency. Nothing on this page constitutes legal advice. Always verify at my.uscis.gov.